Returns & Exchanges
At Cleopatra Records, we want you to be completely satisfied with your purchase of vinyl, CDs, and merchandise. If your item is defective or damaged, you may return it within 30 days of delivery for a replacement or a full refund.
Initiate a Request
Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the items in their original packaging, ensuring that all inserts, booklets, and media are included to prevent damage during transit.
Ship the Item
Affix the provided return label or ship the package to our Los Angeles warehouse using a trackable shipping service.
Receive Refund or Exchange
Once our quality control team inspects the returned item, we will process your refund to the original payment method or ship out your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing